Your health and safety will always be our utmost priority. The enhanced health and safety measures are designed to ensure that MSC Cruises preserves the holiday experience from booking to on board. MSC Cruises is continuously assessing developments in response to the COVID-19 situation and will adapt the health and safety measures as needed. For more information visit our Health & Safety page.
Does MSC Cruises offer assistance to passengers with disabilities or reduced mobility?GuruAdmin2021-05-30T07:55:04+10:00
Yes. If possible, they should be carried in hand luggage. We also advise our guests to carry the list of medicines they intend to take on board with them, to allow on-board medical staff to provide assistance in the event of a medical emergency.
How can I let MSC Cruises know about my special needs?GuruAdmin2021-05-30T07:56:16+10:00
MSC Cruises should be informed of all special needs via the Special Needs Form, which is available online and at all accredited travel agencies. In addition to the Form, a medical certificate confirming that the guest is fit to go on a cruise may be requested.
Are there special menus for coeliac passengers or for those with food allergies/intolerances?GuruAdmin2021-05-30T07:57:18+10:00
Guests with food intolerances and/or allergies must inform MSC Cruises of their needs via the Special Needs Form and, once on board, confirm their requirements at Reception-Guest Service and/or with the Maître d’hôtel. MSC Cruises has obtained a certification from Bureau Veritas to provide gluten-free menus* worldwide (food code: 20 ppm) on all ships. Please check availability when booking.
Pre-packed Kosher meals (pre-packaged breakfast, lunch and dinner) may be available on board for an additional charge starting from €25 pp/day. Kosher meals can be consumed in the main restaurants and must be booked at least 3 weeks before ship’s departure. Halal products (beef, lamb and poultry) may be available on board following former request of the guest at least two months before departure.
**On MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests can find only a limited selection of pre-packaged gluten-free snacks such as, biscuits, croissants, sponge cakes and muffins
Do on board staff receive special training in providing assistance to passengers with disabilities or reduced mobility?GuruAdmin2021-05-30T07:57:58+10:00
Peritoneal dialysis may be performed at the on board Medical Centre, if the guest brings all necessary medicines and equipment. The equipment and machines used for haemodialysis treatment are carried on a limited number of cruises.
Are there excursions accessible to passengers with disabilities or reduced mobility?GuruAdmin2021-05-30T07:59:18+10:00
Guests should inform MSC Cruises of special needs at the time of booking, or at the latest two working days before departure. After this deadline, we may be unable to provide the level of assistance required.
Can I travel with my guide dog?GuruAdmin2021-05-30T08:00:24+10:00
Properly trained and certified guide dogs are allowed on board, provided they are in good health and have all documents required for entering the countries visited during the cruise. The guest will be informed in advance about the kind of accommodation provided for the dog, any facilities provided and the procedure for embarking and disembarking. Guests are personally responsible for the custody, feeding and general care of the animal.
Are there signs for passengers with visual disabilities?GuruAdmin2021-05-30T08:01:06+10:00
All MSC cruise ships are fitted with Braille signage in public areas, in lifts and at the entrance to cabins. There is also a voice system in lifts on Fantasia and Musica class ships that announces the floor in English.
Who will handle my special needs request and how will it be treated?GuruAdmin2021-05-30T08:01:40+10:00
How soon will I receive a reply to my special needs request?GuruAdmin2021-05-30T08:02:16+10:00
Yes, you can. Scooters must be stored and batteries recharged in your cabin which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets) avoiding to connect when using the hairdryer. Keep in mind that the scooter minimizes the available space within your cabin.
Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Your personal scooter should be able to fit in a standard cabin with a limited entry doorway (58 cm on MSC Divina and MSC Armonia, 68 cm on MSC Lirica, MSC Sinfonia and MSC Opera, 62 cm on the others). If your scooter is larger than the dimension reported for your chosen ship, you should book an H cabin or rent a smaller scooter. Segways and other similar vehicles cannot be operated on board. They shall be confiscated and can be taken off the ship to be used while in port. Also please note that the aluminium gangways used if the ramp cannot be operated are less than 80 cm wide
Guests are advised to consult their National Health Service prior to the cruise for information regarding recommended vaccinations. MSC Cruises declines all responsibility for guests who do not adhere to the recommendations on the prevention of infectious diseases or do not have the appropriate vaccinations to enter a particular port during the cruise.
What do you need to know about MSC Cruises’ policy for travel to regions that have been declared affected by the zika virus?GuruAdmin2021-06-14T14:02:56+10:00
The Centres for Disease Control and Protection (CDC) has issued guidance advising against travel in zones affected by the Zika virus for women who are pregnant and their partners as well as for women who are trying to become pregnant.
In connection with this, MSC Cruises offers pregnant guests and the people travelling with her in the same cabin the opportunity to cancel free of charge their cruise to countries affected by Zika or rebook using cruise credit to another destination of their liking among the worldwide destinations that MSC Cruises offers to be utilized within a 24 month period. Guests should provide a copy of a medical certificate confirming their existing pregnancy. Free cancellation and the rebooking will be regulated by the relevant Booking Terms and Conditions.
Guests who wish to find out additional information about the Zika virus should either contact their health care provider physician or visit the CDC Website: