Reservations 8003020060 

Health & Safety2021-11-15T22:09:25+11:00

HEALTH & SAFETY MEASURES

MSC Cruises is offering a safe and stress-free holiday option for you and your loved ones. Embarking on an MSC cruise ship is like entering in a safe bubble thanks to our stringent MSC Cruises Health & Safety Protocol.

Our priority is the health and safety of our guests and crew. The below measures are applicable to Winter 2021 departures Red Sea Cruises. We are continuously assessing developments in response to the COVID-19 and will adapt the health and safety measures to maintain a safe bubble.

IMPORTANT COVID-19 INFORMATION/PRE-BOARDING MEASURES AND SCREENING – TRAVEL REQUIREMENTS

VALID ON ALL CRUISES FROM – INCLUDING DOMESTIC & INTERNATIONAL

We will deny boarding in case of:
• Symptoms such as fever (>37,5 C C / 99.5 F), cough, shortness of breath, chills, muscle/body aches, fatigue, headache, sore throat and loss of taste/smell in the 14 days prior to embarkation
• Potential exposure to a suspected or confirmed case of COVID 19 in the 14 days prior to embarkation
• Temporary travel restrictions based on local circumstances. For example, certain countries may deny visas or prohibit entry based on travel history or nationality.

  • Failure to provide the proof of the mandatory COVID-19 insurance policy for all children up to the age 5 & below
Age Embarkation

Domestic Cruises

Embarkation

International Cruises

In addition for Jordan
12 & Above
  • Fully vaccinated with 2 doses
  • Printed PCR Test is required the (SWAB should be taken within the 72 hours prior the embarkation day)
  • Printed health passport from Tawakkalna App
  • Health Questionnaire
  • Fully vaccinated with 2 doses +14 Days
  • Printed PCR Test is required the (SWAB should be taken within the 72 hours prior the embarkation day)
  • Travel Insurance covering COVID-19
  • Printed health passport from Tawakkalna App
  • Health Questionnaire
Printed PCR Test is required the (SWAB should be taken within the 24hrs prior the embarkation day)
2– 11
  • Printed PCR Test is required the (SWAB should be taken within the 24hrs prior the embarkation day)
  • Health Questionnaire
  • Printed PCR Test is required the (SWAB should be taken within the 72 hours prior the embarkation day)
  • Covid-19 insurance from Tawuaniyah
    (Should be purchased before day of embarkation to be reflected in the system)
  • Health Questionnaire
0 – 2
  • Health Questionnaire
  • Covid-19 insurance from Tawuaniyah
    (Should be purchased before day of embarkation to be reflected in the system)
  • Health Questionnaire

It is the responsibility of all travellers to ensure they have the necessary PCR test prior to embarkation. Assistance for this is NOT provided by the MSC Cruises or the organisers of the cruise.

Your proof of vaccination will be required on the TAWAKKALNA App.

MANDATORY COVID INSURANCE POLICY
It is mandatory for all Children up to the age of 5 to have purchased COVID-19 insurance from Tauwaniyah

HOW WE PROTECT YOUR HEALTH & SAFETY
BEFORE, DURING AND AFTER YOUR CRUISE

FROM BOOKING ONWARDS

  • Contact details of all guests required at time of booking to provide all necessary information and important updates. These include email and mobile number.  ​
  • Effortless web check-in to receive cruise tickets, travel documentation and health questionnaires

AT EMBARKATION

  • Health and COVID 19 screenings for all guests, a health questionnaire and a contactless temperature check
  • At security check, masks removal of mask and showing of face is mandatory for all travellers
  • Newly designed processes with enhanced sanitation measures
  • Boarding denied to any guest showing signs of illness or in case of exposure to a case of COVID-19 (14 days prior to embarkation). Please check the travel requirements details in the FAQ section.

RESPONSIBLE SOCIAL DISTANCING

  • Regulated occupancy in public areas and venues, and pre-booking for activities and entertainment​​
  • Face masks required when in public areas, except when seated in restaurants, bars, lounges, and when sitting on the sun deck
  • Calling first before queuing up at a desk for information

ELEVATED STANDARDS OF SANITATION AND CLEANLINESS​

  • New cleaning methods including the use of hospital-grade disinfectants, electrostatic sprayers, increased cleaning frequency and a focus on high-traffic, frequently-touched areas​
  • Cabins cleaned daily, with additional deep sanitation at the end of each cruise​
  • 100% fresh, external air supplied to all cabins and public spaces, with no recirculation​
  • Hand sanitiser dispensers available around the ship

ENHANCED MEDICAL SERVICES WITH HIGHLY QUALIFIED STAFF​

  • Daily contactless temperature check for all guests during the cruise. In case of flu-like symptoms, guests should notify the Medical Centre and free treatment will be provided​
  • Fully equipped Medical Centre, including COVID-19 testing equipment, ventilators and increased number of highly trained staff​
  • Comprehensive isolation procedures and a response plan in place with local authorities ​ that will be activated in case of suspected or confirmed COVID-19 situations​

WELL TRAINED, WELL EQUIPPED AND HEALTHY CREW

  • Extensive screening and medical checks, including COVID-19 testing prior to embarking in addition to daily health monitoring and temperature checks​
  • Comprehensive training on the new enhanced protocol and use of protective equipment​
  • Crew members follow proper handwashing practices and wear protective equipment such as face masks and gloves.

THE ONBOARD EXPERIENCE

We are committed to preserving the uniqueness of the onboard experience whilst ensuring that your health and safety are protected. You will continue to enjoy unique experiences including award-winning shows, world-class dining, excursions, family activities, boutique shopping, beauty and fitness services, engaging events and much more. Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation

TERMINAL AND EMBARKATION

  • We’ve redesigned our embarkation process with assigned arrival times indicated in the cruise ticket to minimise contact and enable responsible social distancing
  • The terminal and gangway areas will be thoroughly cleaned and sanitised according to the same high standards as onboard
  • You will be asked to wear a face mask during embarkation and while in the terminal in compliance with local regulations. You will be asked to show your face for security.

RESTAURANT, BARS & LOUNGES

  • We have adapted our service and seating layouts to allow for social distancing, and all meals and drinks will be served at your table. Self-service at the buffet restaurant will be temporarily unavailable, and the food will be plated and served by our crew. For a contactless experience, you can access restaurant and bar menus from your personal mobile device by conveniently scanning a QR code. Face masks do not need to be worn when seated in restaurants, bars and lounges, only when entering the venue. To minimise risks, MSC Cruises has adapted the processes for ordering, preparing, delivering, consuming and paying for food and beverage services.​

SHORE EXCURSIONS​

  • Carefully Selected Itineraries:  We constantly monitor the global health situation and stand prepared to modify our itineraries when needed. We will call only in ports that local authorities and health organisations have cleared as safe and in full compliance with all local port and health authorities’ regulations.
  • Discover in protected excursions: If you wish to go ashore during your cruise, you can only do so by participating in one of our MSC Shore Excursions to ensure the same high standards of health and safety ashore as on board.

ENTERTAINMENT AND ACTIVITIES​

  • We are introducing newly designed onboard activities and entertainment for smaller group sizes. A wide array of activities including shows, entertainment and the Kids Club will be available by reservation at no extra charge.
  • As the capacity of the theatre will be reduced to ensure responsible social distancing, the entertainment schedule will be extended so you can still enjoy a great variety of award-winning shows.
  • All recreational and sporting equipment, fitness machines, toys, games and Kids Club equipment are sanitised after each use.

OUTDOOR AREAS & POOLS

  • All open decks will be accessible and pools, whirlpools and the Aquapark will be available with a reduced occupancy for social distancing. Sunbeds will be separated in clusters. All outdoor furniture will be sanitised after every use and deeper sanitation will take place every night.
  • Comprehensive isolation procedures and a response plan in place with local authorities ​ that will be activated in case of suspected or confirmed COVID-19 situations​

GUEST SERVICES AND CUTTING-EDGE TECHNOLOGIES​

  • To easily find information while avoiding queues, we encourage you to utilise our new Information Centre available by phone and digital services such as MSC for Me* (mobile app, interactive touchscreens, in-cabin Smart TV). Remote desks will be available on embarkation day for in-person questions. You should always call before going to any desk for information. Cashless payments will be highly recommended.
  • *MSC for Me digital channels (mobile app, in-cabin smart TV, interactive touchscreens)  is available on MSC Bellissima

FAQ’s

We prepared a list of Frequent Asked Quesions (FAQ) to quickly get answers to you for the most common questions

TRAVEL REQUIREMENTS2021-07-09T03:58:07+10:00

– Are there any travel restrictions under the new protocol, such as current health status, past medical history or age?

All guests must be healthy and physically fit for travel. Health of our Guests is our number one priority.
Please note we will deny boarding in case of symptoms such as fever (>37,5 C C / 99.5 F), cough, shortness of breath, chills, muscle/body aches, fatigue, headache, sore throat and loss of taste/smell in the 14 days prior to embarkation or potential exposure to a suspected or confirmed case of COVID 19 in the 14 days prior to embarkation.

 

 Are there any specific requirements for guests already vaccinated against COVID-19?

We are continuously assessing developments in response to the COVID-19 and will adapt the health and safety measures as needed.

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