Reservations 8003020060 

Health & Safety2022-11-30T23:01:40+11:00


MSC Cruises is offering a safe and stress-free holiday option for you and your loved ones. Embarking on an MSC cruise ship is like entering in a safe bubble thanks to our stringent MSC Cruises Health & Safety Protocol.

Our priority is the health and safety of our guests and crew. The below measures are applicable to Winter 2022-2023 departures Red Sea Cruises. We are continuously assessing developments in response to the COVID-19 and will adapt the health and safety measures to maintain a safe bubble.



We will deny boarding in case of:
• Symptoms such as fever (>37,5 C C / 99.5 F), cough, shortness of breath, chills, muscle/body aches, fatigue, headache, sore throat and loss of taste/smell in the 14 days prior to embarkation
• Potential exposure to a suspected or confirmed case of COVID 19 in the 14 days prior to embarkation
• Temporary travel restrictions based on local circumstances. For example, certain countries may deny visas or prohibit entry based on travel history or nationality.

The below requirements are specific for MSC Red Sea cruises
For any other cruises please visit the link under.

Health Requirements (2022-2023)

Health Requirements (2022-2023)
MOH – (Saudi Ministry Of Health)
Nationality Saudis Foreigners & Residents
Age 0 To 12 Years Old 12 To 16 Years Old 16 Years and Older All Ages
Requirements No Requirements * 2 Doses of COVID-19 Vaccination

* Vaccinations have to be from the approved Saudi Vaccination List:
* 3 Doses of COVID-19 Vaccination

(if) 8 months period passed after the second dose.
No Requirements
MSC Requirements
Nationality All Nationalities
Vaccination Status Fully Vaccinated People

* Fully Vaccinated are guests who have received at least two doses of vaccine – except in the case of a single dose Johnson & Johnson

* Guests recovered from COVID-19 with 1 shot of VACCINE are considered fully vaccinated (They must provide a QR code or alternatively a validating documentation)
Non-Vaccinated People
Age All Ages 0 To 5 Years Old 5 Years and Older
Requirements No Requirements No Requirements RT-PCR or Antigen test within 48 hours prior to the ship’s departure

It is the responsibility of all travellers to ensure they have the necessary PCR test prior to embarkation. Assistance for this is NOT provided by the MSC Cruises or the organisers of the cruise.

Your proof of vaccination will be required on the TAWAKKALNA App.

It is mandatory for all Children up to the age of 5 to have purchased COVID-19 insurance from Tauwaniyah



  • Contact details of all guests required at time of booking to provide all necessary information and important updates. These include email and mobile number.  ​
  • Effortless web check-in to receive cruise tickets, travel documentation and health questionnaires


  • Health and COVID 19 screenings for all guests, a health questionnaire and a contactless temperature check
  • At security check, masks removal of mask and showing of face is mandatory for all travellers
  • Newly designed processes with enhanced sanitation measures
  • Boarding denied to any guest showing signs of illness or in case of exposure to a case of COVID-19 (14 days prior to embarkation). Please check the travel requirements details in the FAQ section.


  • Regulated occupancy in public areas and venues, and pre-booking for activities and entertainment​​
  • Face masks required when in public areas, except when seated in restaurants, bars, lounges, and when sitting on the sun deck
  • Calling first before queuing up at a desk for information


  • New cleaning methods including the use of hospital-grade disinfectants, electrostatic sprayers, increased cleaning frequency and a focus on high-traffic, frequently-touched areas​
  • Cabins cleaned daily, with additional deep sanitation at the end of each cruise​
  • 100% fresh, external air supplied to all cabins and public spaces, with no recirculation​
  • Hand sanitiser dispensers available around the ship


  • Daily contactless temperature check for all guests during the cruise. In case of flu-like symptoms, guests should notify the Medical Centre and free treatment will be provided​
  • Fully equipped Medical Centre, including COVID-19 testing equipment, ventilators and increased number of highly trained staff​
  • Comprehensive isolation procedures and a response plan in place with local authorities ​ that will be activated in case of suspected or confirmed COVID-19 situations​


  • Extensive screening and medical checks, including COVID-19 testing prior to embarking in addition to daily health monitoring and temperature checks​
  • Comprehensive training on the new enhanced protocol and use of protective equipment​
  • Crew members follow proper handwashing practices and wear protective equipment such as face masks and gloves.


We are committed to preserving the uniqueness of the onboard experience whilst ensuring that your health and safety are protected. You will continue to enjoy unique experiences including award-winning shows, world-class dining, excursions, family activities, boutique shopping, beauty and fitness services, engaging events and much more. Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation


  • We’ve redesigned our embarkation process with assigned arrival times indicated in the cruise ticket to minimise contact and enable responsible social distancing
  • The terminal and gangway areas will be thoroughly cleaned and sanitised according to the same high standards as onboard
  • You will be asked to wear a face mask during embarkation and while in the terminal in compliance with local regulations. You will be asked to show your face for security.


  • We have adapted our service and seating layouts to allow for social distancing, and all meals and drinks will be served at your table. Self-service at the buffet restaurant will be temporarily unavailable, and the food will be plated and served by our crew. For a contactless experience, you can access restaurant and bar menus from your personal mobile device by conveniently scanning a QR code. Face masks do not need to be worn when seated in restaurants, bars and lounges, only when entering the venue. To minimise risks, MSC Cruises has adapted the processes for ordering, preparing, delivering, consuming and paying for food and beverage services.​


  • Carefully Selected Itineraries:  We constantly monitor the global health situation and stand prepared to modify our itineraries when needed. We will call only in ports that local authorities and health organisations have cleared as safe and in full compliance with all local port and health authorities’ regulations.
  • Discover in protected excursions: If you wish to go ashore during your cruise, you can only do so by participating in one of our MSC Shore Excursions to ensure the same high standards of health and safety ashore as on board.


  • We are introducing newly designed onboard activities and entertainment for smaller group sizes. A wide array of activities including shows, entertainment and the Kids Club will be available by reservation at no extra charge.
  • As the capacity of the theatre will be reduced to ensure responsible social distancing, the entertainment schedule will be extended so you can still enjoy a great variety of award-winning shows.
  • All recreational and sporting equipment, fitness machines, toys, games and Kids Club equipment are sanitised after each use.


  • All open decks will be accessible and pools, whirlpools and the Aquapark will be available with a reduced occupancy for social distancing. Sunbeds will be separated in clusters. All outdoor furniture will be sanitised after every use and deeper sanitation will take place every night.
  • Comprehensive isolation procedures and a response plan in place with local authorities ​ that will be activated in case of suspected or confirmed COVID-19 situations​


  • To easily find information while avoiding queues, we encourage you to utilise our new Information Centre available by phone and digital services such as MSC for Me* (mobile app, interactive touchscreens, in-cabin Smart TV). Remote desks will be available on embarkation day for in-person questions. You should always call before going to any desk for information. Cashless payments will be highly recommended.
  • *MSC for Me digital channels (mobile app, in-cabin smart TV, interactive touchscreens)  is available on MSC Bellissima


We prepared a list of Frequent Asked Quesions (FAQ) to quickly get answers to you for the most common questions

TRAVEL REQUIREMENTS2022-08-30T04:58:53+10:00
Are there any travel restrictions under the new protocol, such as past medical history, current health status or age?

In addition to the Health and Safety measures and travel requirements described on this page, the current advice from the World Health Organization, EU Healthy Gateways and other authorities is that COVID-19 is often more severe in people who are older or who have health conditions like lung or heart disease, diabetes or conditions that affect their immune system. Older guests or those with such conditions are advised to consult with a doctor or their local health authorities for guidance before travelling to assess whether they should be travelling at this time. According to the EU Healthy Gateways advisory, anyone over 65 years of age is considered part of a higher risk group.

Are there any travel restrictions or travel requirements for the current cruise programme?

Before booking your cruise, please check HERE if you are allowed to embark according to your country of residence. Due to the Covid-19 pandemic, there might be international travel restrictions depending on your cruise destination and your country of residence.

In addition, travel requirements might be different according to your cruise destination. Please select your destination below:

What is the MSC Covid-19 Protection Plan?

As during a cruise, you may be exposed to specific COVID-19 risks that may not be usually covered by existing insurance policies, to ensure your peace of mind is strongly recommended – for all new reservations from 1 July 2022 onwards – for all guests to have in place an insurance policy that specifically covers them against COVID-19 related risks, such as cancellation, interruption, repatriation expenses, quarantine, medical assistance and related expenses, as well as hospitalization. If you have no insurance in place, please note that you might be exposed to additional costs that could not be covered by the Company.

The insurance should be in place to cover you and your family, from the confirmation of your booking until the end of the cruise, your cruise and flight or your Stay & Cruise package.

To fully protect you from the above risks, MSC offers a COVID Protection Plan – an insurance policy specifically designed for these COVID-19 risks – that can be added to the cruise whilst making the booking. The Covid Protection Plan is applicable to all departures on sales. Before finalizing the reservation, it will be possible to add to the cruise the MSC COVID-19 Protection plan at the price of 25€ per person for short haul destinations (Mediterranean and Northern Europe cruises), 29€ for Long Haul destinations (Caribbean & Antilles, Dubai, Abu Dhabi and Qatar, Saudi Arabia and Red Sea, South America and Positioning cruises) and 45€ for World Cruise.

Alternatively, you may travel with another insurance policy covering the above risks.

What if I am not compliant with MSC Health and Safety Protocol Requirements?

Booked Guests that found themselves not to meet any of the requirements of the MSC Health and Safety Protocol (e.g missing vaccination) and therefore that they are prevented from boarding, are asked to send written communication to MSC Cruises not later than 15 days before the scheduled departure of their cruise in order to request their voucher or reschedule their cruise according to the MSC Flexible Booking Program.

Our guests who have booked directly with MSC can use our form, those who have booked via travel agency are kindly invited to refer to their travel agent.

EMBARKATION / DISEMBARKATION2022-08-30T04:58:23+10:00
What will happen if embarkation is denied to a guest for health reasons?

If a guest presents symptoms of illness such as temperature higher than 37.5°C / 99.5°F or there are concerns with their health questionnaire, they will undertake a secondary screening, including in-depth interview, a second temperature measurement, a medical examination and, if necessary, a laboratory examination.

If a guest is then not considered fit to travel, they will be assisted in their next steps of a return home or will be potentially being treated in a local medical facility to ensure maximum support and care. All guests who have purchased COVID-19 insurance will be fully protected.

What safety protocols will be implemented on transfers and shuttles?

We are extending our enhanced health and hygiene measures to all MSC transfers, including:

  • Cleaning and sanitisation of all vehicles before any new group of guests
  • Availability of hand sanitisation stations and disinfectant mats for footwear
  • Appropriate personal protective equipment (PPE) for all drivers
  • Reduced number of guests with selected seats empty to ensure social distancing

How are you cleaning and sanitising the guest cabins?

According to our enhanced cleaning and sanitation protocols, every guest cabin will be thoroughly cleaned on a daily basis, with special attention to 40 frequently-touched areas, such as door handles, power switches, control panels, remote controls, desks and bathroom surfaces.

Every cabin will be deep cleaned at the end of each cruise before the next guests arrive for their holiday.

How often are you sanitising public areas?

All public areas and public restrooms will be deep cleaned and sprayed with disinfectant each night, as well as regularly sanitised throughout the day. For example, public toilets will be cleaned every 20 minutes, and all cleaning staff will wear appropriate PPE.

What measures are you taking for the disembarkation process at the end of a cruise?
To ensure that all guests are disembarked safely and efficiently, we are providing detailed, step-by-step information and allocated time slots.

How will the check-in take place?

Before the cruise, the collection of contact details for each guest is mandatory in case of important updates. Proceeding to the web check-in allow guests to receive cruise tickets, travel documentation and mandatory health questionnaires. On the embarkation day, guests should arrive at the time indicated on the cruise ticket to facilitate responsible social distancing, with travel documentation, vaccination certificate (must be valid for the whole duration of the cruise), negative Covid test certificates and health questionnaires. As per our stringent MSC Health & Safety protocol, all guests both vaccinated and unvaccinated, will need to undergo Health and COVID-19 screenings including but not limited to a health questionnaire and a contactless temperature check at the terminal before boarding. A newly designed processes for embarkation has been implemented to manage the guest flow, to limit lines and contacts. Before the cruise, MSC Cruises invites all guests to download for free the MSC for Me app to start booking additional services, to secure space and to ensure a seamless onboard experience.

ONBOARD MEDICAL SERVICES2022-08-30T05:01:17+10:00
What happens if there is a suspected case of COVID-19 on board?

The preventative health and safety steps in the protocol are designed to mitigate the risk of COVID-19 transmission on board. In the event that someone should fall sick, we have a fully equipped onboard 24/7 Medical Centre with highly qualified medical staff who are fully trained for COVID-19 treatment and who are supported by a 24/7 ashore medical team.

In case of flu-like symptoms, guests should notify immediately the Medical Centre and free treatment will be provided. If the onboard medical team determines a suspected COVID-19 case, a comprehensive isolation procedure and response plan will be activated in close cooperation with the health authorities.

Have you agreed with specific ports that they will welcome your ships that have positive cases on board for medical assistance ashore?

Yes. As part of our comprehensive and enhanced health and safety protocol, we have a contingency response plan in place with all the relevant authorities in the ports where the ships will call.

How the health of anyone on board is monitored?

All MSC Cruises’ ships are equipped with state-of-the-art medical services and an increased number of qualified medical staff onboard, supported by dedicated 24/7 ashore Medical Team. We continuously monitor the health of our guests and crew with contactless temperature checks during the cruise; in case of flu-like symptoms, guests should immediately notify the Medical Centre and free treatment will be provided.

For all sailings in the upcoming months, guests may need to undergo an additional swab test during the cruise whilst on board, on top of the existing pre-boarding COVID-19 testing. When required, the test is mandatory.

Will there be any restrictions to visit some ports?

Guests will be able to go ashore independently according to local requirements which are continually monitored and subject to change. Guests who are travelling with unvaccinated children are also able to go ashore independently (from April 1, 2022). For the best ashore experience, we recommend all guests explore destinations with the comfort, convenience, and safety of an MSC Cruises Shore Excursion, bookable pre-cruise and on board.

DINE & DRINK2022-08-30T05:21:05+10:00
Will there be any changes to the bars and lounges?

Our bars will be open and ready to serve our guests with their favourite cocktail or aperitif.

How I can pre-book my drinks or restaurants onboard?

You can save time by personalising your cruise even before getting onboard. Through your Personal Area (link to Personal Area) you can easily add drink packages or dining experiences to your cruise and take advantage of our pre-boarding rates.

How can I get the restaurant and drinks menu at bars and restaurants?

For a contactless experience, guests will access restaurant and bar menus from their personal mobile device by scanning a QR code whilst on board. Before the cruise, MSC Cruises invites all guests to download for free the MSC for Me app to browse all the onboard restaurants, bars and lounges and to ensure a seamless onboard experience like making restaurant reservations.

ENTERTAINMENT & SERVICES2022-08-30T05:28:11+10:00
Will guests still be able to enjoy the theatre shows and other activities?

Guests will enjoy our onboard award-winning entertainment but with a few changes:

  • We are reducing the capacity of the theatre to allow for empty seats between guests
  • The entertainment programme will be extended so that all guests can enjoy our award-winning shows
  • Shows and activities will be pre-booked to manage the number of participants

The wearing of face masks is highly recommended. In certain circumstances this recommendation might be due to a mandatory requirement in accordance with applicable health authorities regulations of a country or port of call visited.

Will the Kids Club be open and what kind of kids’ activities will be available?

Our Kids Club and family activities will welcome kids and parents in a healthy and safe environment while ensuring a fun and enjoyable experience.

New measures include reduced capacity, a streamlined registration process, contactless temperature check and hand sanitiser provided upon entry. We’re adding new exciting activities and family game shows that will be available for booking up to one day in advance. Toys and water will be provided by our staff, while we’ll keep out personal belongings as an additional safety measure.

Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation.

Will you still have Spa and Fitness services available to guests?

MSC Aurea Spa and Fitness facilities and services will be available* with enhanced health and sanitation measures, extended opening hours and reduced capacity in public spaces. Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation.

For their health and comfort, guests will pre-book spa treatments, fitness sessions and thermal area visits by phone. 

Fitness machines and equipment, spa areas and treatment rooms will be thoroughly sanitised after each use as well as deep-cleaned and disinfected every night. 

All Spa staff have been trained on rigorous health and sanitation measures and will wear appropriate protective equipment. Book Now your Spa packages!

*Due to the increased Health & Safety measures in order to grant a safe cruise for all our guests Thermal Area experiences are by appointment only.

Will guests be able to use the casino?

The casino remains fully functional under the new protocol with added sanitation and social distancing measures in place, including frequent sanitising of chips, replacing playing cards on a regular basis and a reduced number of seats at gaming tables.

MEASURES REQUIRED ON BOARD2022-08-30T05:19:14+10:00
Which measures are required on board?

Guests will be reminded of social distancing guidelines at the time of booking and during their cruise through signage, public announcements, in-cabin TV and staff engagement.

The wearing of face masks is highly recommended. In certain circumstances this recommendation might be due to a mandatory requirement in accordance with applicable health authorities regulations of a country or port of call visited. When ashore, guests must also follow any local regulations regarding face mask usage. These protocols are subject to change.

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