Find below the most common Frequently Asked Questions related to cancellations, booking changes and our compensation policy
For Frequently Asked Questions related to Health & Safety, please click here
The onboard credit is a benefit which MSC Cruises grants as an additional benefit to its guests for their cancelled cruise. It can be used only once you start your new cruise but cannot be used for the purchase of pre-paid items before the new cruise. If not entirely spent, this onboard credit will be refunded at the end of the new cruise. Find out more about our compensation packages.
Due to the global sanitary situation, are there specific travel conditions which I should be aware of before confirming my cruise?
In addition to the already rigorous attention to hygiene on board our ships, MSC Cruises is taking additional steps to protect our guests and crew, to ensure that you are able to plan your next holiday with us and to travel with confidence before, during and after your cruise: please read all the guidelines highlighted in our Health & Safety Protocol.
What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?
If you booked your pre-paid items directly through the website or through our contact center, the entire amount paid with credit card will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions may apply by country. If your booking was made through a Travel Agency, please contact your travel agent.
The MSC Cruises family of guests and crew is at the centre of everything we do, and your health and safety are of utmost importance to us. Along with leading international experts in the field of Medicine, Public Health and related scientific disciplines we developed our new guidelines to protect the health and safety of our guests, crew and the local communities we visit before, during and after your cruise. Discover more about our Health & Safety protocol.