Our main objective is to provide you with a great experience during your cruise. B
a. Providing you with information regarding your requests about our cruises (via website, call centre or email) We need to know your name, contact details as well as the content of your request. Without this data, we cannot provide you with the requested information. We will only use this information to answer your request. This processing is carried out to take steps at the request of the data subject prior to entering into a contract .
b. Completing and handling the booking of a cruise To travel on-board our ships, you need to provide your name, contact details, date of birth and nationality at booking stage. We also register some information about your cruise choices, such as cabin type and type of cruise experience. We process this data on the basis of our contract with you
You also need to provide information about valid travel documents and visas, where applicable. We process this information to comply with regulatory requirements in the ports of call, therefore on the basis of an existing legal obligation
During the booking, in some cases, you could communicate data revealing information about your health or even your religious preferences (for example, food preferences that indicate the observance of a specific religion – such as kosher or halal food – or medical conditions requiring special attention on-board – such as disabilities or celiac disease). We collect this data in our Special Needs form and process it only on the basis of your informed and specific consent
It is not mandatory to provide this data, but please be informed that if you do not provide it, we are unable to accommodate your needs on-board.
When you make a booking with a Travel Agency, that Travel Agency will insert the above data into our booking systems, acting as autonomous data controller; the Travel Agency will be responsible for the processing it carries out on your personal data and for taking the adequate data protection measures. Please contact your local Travel Agency for information about how it processes your personal data.
c. Sending you personalised newsletters and communications according to your preferences When you write us a message using the “Contact us” page and indicate that you wish to receive personalised information about our products and services by clicking the consent box, we will contact you via email, SMS or WhatsApp to let you know our latest offers and cruise products that we think might be of interest to you.
In addition, when you browse our Website, we use profiling cookies that can track some information about you, provided that you consent to our use of such cookies. We use this information to make the Website more intuitive and to suggest products or services that may be of interest to you. You can find more information about our use of cookie and other tracking technologies used on the Website below.
d. Sending you information about similar products and services to the ones you already booked When you give us your email in the context of booking a cruise with us, we will send you information about products or services that are similar or related to the ones you booked, unless you exercise your right to opt out of receiving marketing communications from us at the time of booking.
For example, we will send you information about drinks package deals or excursion deals that are available on the cruise you booked. If you do not wish to receive this kind of information, please select the opt-out box when booking or click the relevant “unsubscribe” link in any of the emails that we sent you.
This data processing is carried out on the basis of our legitimate interests in informing you of similar or related products and services that we offer and that may enhance your cruise experience . You can obtain information about the balancing test upon request by using the contact email address provided in section 1 of this notice.
e. Handling requests, complaints and comments We keep track of the comments and complaints that you make on board in order to adequately respond to your requests. We process these data in connection with our provision of services to you, therefore on the basis of the booking contract . You have the option of making an anonymous complaint or comment, but please be aware that in such case it will be impossible for us to follow up on the complaint or to provide assistance and support.
f. Ensuring on-board security We keep track of the people who are on board at all times in order to be able to handle crisis situations and to ensure everybody’s security throughout the cruise. We therefore record your name, cabin number, picture (taken when you come on board), date of birth, people you are travelling with, port of embarkation, port of disembarkation and information about special needs that may require specific assistance in case of emergencies.
For security reasons, we operate CCTV cameras onboard our ships, including all access points and in all public areas. These CCTV cameras are continuously recording 24 hours a day.
MSC Cruises may perform screening of your personal data against publicly available databases to ensure security on board of our ships.
g. Additional data processing activities on-board Some additional information about you may be collected during the cruise on paperback forms, in order to enable you to participate in specific activities (for example, the gym or the Spa) or to handle the request of specific packages (for example, the Romantic Sunset package). The data processed varies depending to the specific activity on board, however, we make sure to only collect the strictly necessary data to achieve the specific purposes. You will be required to complete the form if you want to receive that specific offer/event/package requested and we will process the data on the basis of our contract with you .
We also process some personal data about you to assign you to a dinner table at one of our main restaurants during the cruise, to make sure that you are able to enjoy your meal without having to look for an adequate table for yourself and the people you are travelling with. To assign the tables, our Maître D’ takes into account elements such as the size of the group you are travelling with, the place where you booked the cruise and your preferred language. You can request a different table at all times by contacting the Maître D’ or the Guest Service on-board. This data processing is conducted on the basis of our legitimate interests in ensuring that all passengers are assigned adequate dinner seating on-board .
The information collected on board is stored for as long as necessary for each purpose. You can obtain information about the balancing test upon request by using the contact email address provided in section 1 of this notice.
h. MSC 360VR App If you choose to download our mobile application MSC 360VR for an immersive cruise configurator where you can preview the excitement of your next cruise, we will collect your name, surname, date of birth, phone number and email through the app in order to provide you with our catalogue tailored to the selections you make within our app.
2 Categories of data recipients and personal data transferGuruAdmin2021-07-08T04:25:01+10:00
In order to ensure that your travel arrangements are completed smoothly and effectively, we may transfer personal information to countries which may not have data protection laws or to countries where your privacy and other fundamental rights may not be protected as extensively. We will transfer information only for the purpose of fulfilling/providing the services you have requested from us, in order to fulfil a contract with a third party for your benefit or to disclose information which we are required to do by law or requested from us by a regulator.
b. Data sharing with port agents and authorities
As a travel operator, we need to share some information about our passengers with local port agents and authorities for immigration purposes. The sharing of data with these agents and authorities can trigger the transfer of data outside the EU/EEA if these entities are based abroad, outside the EU/EEA. These data are shared and transferred based on the legal obligation that MSC Cruises has in relation to the provision of information to the relevant authorities, and only the strictly necessary data is communicated. We are required to cooperate with state authorities and law enforcement agencies of each country on your route, including customs and immigration authorities. Personal information about you may be shared with these entities prior to embarkation, during your cruise, or after disembarkation for security or immigration reasons. Our Immigration Officers can clarify any questions you might have about these data processing activities.
c. Data held by MSC regional General Sales Representative
This website is operated by our General Sales Representative in the Kingdom of Saudi Arabia: Red Sea Cruise Company a joint stock company incorporated pursuant to the laws of Saudi Arabia law and registered in Jeddah under commercial register number 4030373329, trading as Cruise Saudi. All data processed by Crusie Saudi through this website and cruise booking engine, is done so acting as data processors as well as data controller. Data will be securley stored and not shared with any third part unless legally requred. By booking a cruise on this platform, you hereby give permission to Cruise Saudi to contact you with future offers and promotions.
3 Changes to this Information NoticeGuruAdmin2021-07-08T04:27:20+10:00
We reserve the right to update, modify, add or remove portions of this information notice at any time. In such case, we will post the reviewed Information Notice on this page; the date of the “Last update” will also be changed below and a banner will be displayed on the Website to draw your attention to the fact that changes have been made.
Each version of the information notice takes effect from the moment it is published on the Website. Significant changes to the processing of your personal data will require your approval, in accordance with the applicable legislation.
You are responsible for reviewing this document from time to time in order to make sure that you are aware of the current version. If you would like to obtain a prior version of the information notice, please contact us using our contact details provided in section 1 of this notice.
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