Reservations 8003020060 

Terms and Conditions2021-07-08T18:22:43+10:00

TERMS AND CONDITIONS

These are the Terms and Conditions, which apply to your holiday package. Please read them carefully as you be bound by them.

Roles of the parties2021-07-08T21:17:59+10:00

 

Definitions2021-07-08T21:21:40+10:00

In these Booking Terms & Conditions the following expressions shall have the meanings defined hereunder:

“Agent” means the person or travel agency that either sells or offers for sale the Holiday Packages to you on its own behalf as a principal and an organiser; or makes available the Travel Services and Holiday Packages as an agent of MSC Cruises and the Company respectively (with the Company acting in the capacity described in these Booking Terms & Conditions).

“Booking” means the steps taken by the Passenger to purchase a Holiday Package, upon which the Passenger will enter into a Contract with MSC Cruises for the supply of the Travel Services which comprise the Holiday Package.

“Company” means msccruisesksa.com

“Conditions of Carriage” means the terms and conditions under which the Carrier provides transport either by air, road or sea. The Conditions of Carriage may refer to the provisions of the law of the country of the Carrier and/or international conventions which may limit or exclude the liability of the Carrier. Copies of the Conditions of Carriage of any Carrier are available to the Passengers upon request.

“Contract” means the contract concluded between the Company and the Passenger relating to the relevant Travel Services which comprise the Holiday Package and which is evidenced by the issue of the confirmation invoice sent by msccruisesksa.com or the Agent to the Passenger.


“Cruise”
 means the transport by sea and the stay onboard an MSC Cruises vessel (as described in the relevant Company’s brochure, the Official Website or other documentation produced for or on behalf of the Company), which – if not purchased with pre- or post-Cruise services – can be considered by itself as a Holiday Package.“Disabled Passenger” or “Passenger with Reduced Mobility”; means any Passenger whose mobility when using transports is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual or psychosocial disability or impairment, or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all Passengers.

“Force Majeure”
 means any unforeseeable and unpredictable event out of the Carrier’s, MSC Cruises’ or the Company’s control including Acts of God (such as, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, riots, civil disturbances, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service and/or any unforeseen technical problems with transport including changes due to rescheduling or cancellation or alteration of flights, closed or congested airports or ports.
“Combined Tour”
 means the combination of two or more Cruises and offered for sale as a single Holiday Package. For any relevant purposes, the Combined Tour shall always be considered as a single and indivisible Holiday Package. All terms and references to a Cruise and or Holiday Package shall include and be equally applicable to a Combined Tour unless otherwise stated. References to price are references to the total price paid for the Combined Tour

“Holiday Package” means the Cruise whether or not in combination with flight(s) and/or any pre- and/or post-Cruise arrangement for accommodation. It does not include Shore Excursions or shuttle services which do not form part of the inclusiveHoliday Package price.

“MSC Cruises” means MSC Cruises S.A., whose registered address is AvenueEugene-Pittard 40, Geneva, Switzerland 1288.

 

“Official Website” means the set of related web pages, documents and hypertext links served from the web domain www.msccruisesksa.com
“Passenger” means each and every person, including minors, named either on the Booking confirmation or on the invoice or on a ticket issued by MSC Cruises.

 

“Shore Excursion” means any excursion, trip or activity ashore that is not included as part of the all-inclusive price of the Holiday Package and is offered for sale by MSC Cruises onboard its vessels.

 

“Travel Services” means the Cruiseon the Official Website (excluding Shore Excursions or shuttle services).

 

1. Booking Procedure and Deposit2021-07-08T15:15:47+10:00

1.1 In order to proceed with a Booking, the Passenger must book online or contact one of the authorised Agents or representatives.

1.2 By booking for a Holiday Package, the person making the Booking confirms, agrees and accepts that all persons named in the Booking request and on the invoice have agreed to be bound by the Booking Terms & Conditions and that he/she has authority to accept these Booking Terms & Conditions on behalf of all the persons named on the Booking request and invoice.

1.3 Full payment is due at time of booking.

1.4 A Booking will be completed and the Contract will be effective only when  the Company confirms the Booking by sending a confirmation invoice to the Passenger or to the Passenger’s Agent.

2. Payment2021-07-07T07:10:16+10:00

2.1 Every Holiday Package is subject to availability at the time of Booking. No Booking shall be confirmed, and no Contract shall be made, until the  the
full amount is paid and the confirmation invoice provided to the Passenger.

2.2 Full payment is required at the time of booking.

 

3. Prices and Price Guarantee2021-11-26T06:47:46+11:00

3.1 No change to the price of your Booking will be made within the 20-day period
before departure or once full payment has been received by the Company.

3.2 Prices can increase or Decrease any time prior to booking and paying in full.

4. Insurance2021-07-08T15:19:08+10:00

4.1 Basic travel insurance is included in the price of your cruise ticket for all Red Sea Cruises in Summer 2021. This does not cover the mandatory Covid-19 policy for children which needs to be purchased. For all other departures, it is the responsibility of the customer to ensure they have adequate travel insurance.

MANDATORY COVID INSURANCE POLICY FOR CHILDREN
It is mandatory for all Children up to the age of 18 have purchased COVID-19 insurance from Tauwaniyah

5. Passport, Visas and Travel Advice2021-07-08T19:01:58+10:00

VISA REQUIREMENTS
• Saudi passengers planning to go ashore in Jordan can obtain
visa upon arrival. Non-Saudis need to check this website for
requirements and apply if needed.
• Saudi passengers planning to go ashore in Egypt are exempt
from visa requirements. Non-Saudis need to check this website for
requirements and apply if needed.

 

5.1 Passengers must hold fully valid passports for the whole duration of the Holiday Package and the expiry date must be at least 6 months after the return date. Certain countries insist on machine-readable and digital photo passports, especially Russia and USA.

5.2 MSC Cruises and the Company are not responsible for obtaining or checking visas for any Passenger, this is the responsibility of the individual Passenger.
It is the duty of the Passenger to verify that his/her passport, visas, or other documents for travel are accepted in the countries where the Holiday Package is deployed. Passengers are strongly advised to check for all legal requirements for travelling abroad and at the various ports to include the requirement of visas, immigration, custom and health.

5.3 MSC Cruises and the Company shall have no liability even if they or the Carrier has considered or seen the travel documents at any stage.

5.4 MSC Cruises and the Company are mindful of the global risk of indiscriminate terrorist attacks. Passengers should be aware of up to date travel information and up to date travel advice for their chosen destination; please review the Foreign Office website for detailed information www.gov.uk/foreign-travel-advice.

6. Fitness to Travel Pregnancy, Medical Facilities2021-05-29T14:52:44+10:00

6.1 The safety of all Passengers is of paramount importance to MSC Cruises, hence all Passengers warrant that they are fit to travel by sea (and if applicable by air) and that their conduct or condition will not impair the safety or convenience of the vessel or aircraft and the other Passengers, and that they can be carried safely in accordance with applicable safety requirements established by International EU or national law.

6.2 Any Passenger with a condition that may affect fitness to travel taking into account the vessel’s itinerary must inform the Company at the time of Booking and submit a doctor’s certificate prior to Booking.

6.3 In any case, MSC Cruises and/or the Carrier has the right to request, at their own discretion, the Passenger to produce medical certificates supporting the fitness to travel.

6.4 Pregnant women are requested to seek medical advice before travelling; at any stage of their pregnancy they must obtain a medical certificate from a doctor confirming their fitness to travel on board the vessel taking into account the specific itinerary.

6.5 MSC Cruises and/or the Carriers do not have on board any of the cruise vessels adequate medical facilities or equipment for childbirth. MSC Cruises and the Company cannot accept a Booking and the Carrier cannot carry any Passenger who will be 24 weeks pregnant or more by the end of the Cruise.

6.6 MSC Cruises and the Carrier expressly reserve the right to refuse boarding rights to any Passenger who appears to be in any advanced state of pregnancy or who does not provide the medical certificate according to clause 6.4 above and MSC Cruises, the Company and the Carrier shall have no liability in respect of such refusal.

6.7 In the case of a Booking made by a Passenger who was not aware at the time of Booking and could not have reasonably known at the time of Booking that she was pregnant over the terms provided by upper clause 6.5 then, MSC Cruises will offer the Passenger the choice of Booking another Cruise from the Company’s brochure and/or from the Official Website of equivalent quality compliant with the above mentioned terms, if available; or cancelling and receiving a full refund of the full price paid by that Passenger for any cancellation of Booking as long as such cancellation is notified immediately as soon as such a Passenger becomes aware of her condition. The refund will not include insurance premiums paid which are in no case refundable.

6.8 If it appears to the Carrier, the master or the ship’s doctor that a Passenger is for any reason unfit to travel, likely to endanger safety, or likely to be refused permission to disembark at any port or likely to render the Carrier liable for maintenance, support or repatriation, then the master shall have the right to refuse to embark the Passenger at any port or disembark the Passenger at any port or transfer the Passenger to another berth or cabin. The doctor onboard shall have the right to administer first aid and any drug, therapy or other medical treatment and/or to admit and/or confine the Passenger to the ship’s hospital or other similar facility, if such measure is considered necessary by the doctor and is supported by the master’s authority. Refusal by the Passenger to cooperate with regard to such treatment may result in the Passenger being disembarked at any port, if necessary through the intervention of local police officers or other competent authorities, and neither MSC Cruises, the Company nor the Carrier shall be liable for any loss, expense or compensation to the Passenger.

6.9 Where a Passenger is assessed as unfit to travel and refused embarkation then neither MSC Cruises, the Company nor the Carrier has any liability to the Passenger.

7. Disabled Passengers and Passengers with Reduced Mobility and Tender Safety2021-05-29T14:53:24+10:00
7.1 MSC Cruises’ and the Carriers’ priority is always the comfort and safety of its Passengers and in order to achieve this the Passenger is asked at the time of Booking to provide as much detail as possible of the matters given below so that MSC Cruises and Carrier can consider its obligation to carry the Passenger in a safe or operationally feasible manner, taking into account any issues relating to the design of the passenger ship or port infrastructure and equipment including port terminals which may make it impossible to carry out the embarkation, disembarkation or carriage of the Passenger which may have an impact on the Passengers safety and comfort.
7.2 The Passenger is asked to provide full details at the time of Booking if the Passenger:

a) Is unwell, infirm, Disabled or has Reduced Mobility;

b) If the Passenger requires a special Disabled cabin, since there is a limited number of these available and since MSC Cruises would like to, wherever possible, accommodate the Passenger so that the Passenger is comfortable and safe for the duration of the Cruise;

c) If the Passenger has any special seating requirements;

d) If the Passenger needs to bring any medical equipment on board;

e) If the Passenger needs to bring a recognised assistance dog on board the vessel (please note that assistance dogs are subject to national regulations).

7.3 Where MSC Cruises and/or the Carrier consider strictly necessary for the safety and comfort of the Passenger and in order for the Passenger to fully enjoy the Cruise, it may require a Disabled Passenger or Passenger with Reduced Mobility to be accompanied by another person who is capable of providing the assistance required by the Disabled Passenger or Passenger with Reduced Mobility. This requirement will be based entirely on MSC Cruises and/or the Carrier assessing the need of the Passenger on grounds of safety and may vary from vessel to vessel and/or itinerary to itinerary. Passengers confined to a wheelchair are asked to kindly furnish their own standard size collapsible wheelchair during the whole Holiday Package and might also be requested to be accompanied by a travelling Passenger fit and able to assist them.

7.4 If the Passenger has any particular condition, Disability or Reduced Mobility which require personal care or supervision then such personal care or supervision must be organized by the Passenger and at the Passenger’s expense. The vessel is unable to provide respite services, one-to-one personal care or supervision or any other form of care for physical or psychiatric or other conditions.

7.5 If after careful assessing the Passenger’s specific needs and requirements, MSC Cruises and/or the Carrier concludes that the Passenger cannot be carried safely and in accordance with applicable safety requirements then MSC Cruises can refuse to accept a Booking or embarkation of a Disabled Passenger or Passenger with Reduced Mobility on the grounds of safety.

7.6 MSC Cruises reserves the right to refuse to carry any Passenger who has failed to adequately notify it of any disabilities or needs for assistance in order for MSC Cruises and/or the Carrier to make an informed assessment that the Passenger can be carried in a safe or operationally feasible manner on the grounds of safety. If the Passenger does not agree with a decision of MSC Cruises under clauses 7.5 to 7.6 of these Booking Terms & Conditions then the Passenger must provide a complaint in writing with all supporting evidence to MSC Cruises.

7.7 MSC Cruises reserves the right to refuse to carry any Passenger who in the opinion of MSC Cruises and/or the Carrier is unfit for travel or whose condition may constitute a danger to themselves or others on the Cruise on the grounds of safety.

7.8 For the safety and comfort of the Passenger, if the Passenger becomes aware between the date of Booking the Holiday Package and the date of commencement of the Holiday Package that he/she will require special care or assistance as detailed
above, the Passenger is asked to inform MSC Cruises immediately so that MSC Cruises and the Carrier can make an informed assessment whether or not the Passenger can be carried in a safe or operationally feasible manner.

7.9 Disabled Passengers or Passengers with Reduced Mobility may not be able to go ashore at ports where vessels do not berth alongside. A list of these ports is available upon written request.

7.10 In some ports, it is necessary to anchor offshore rather than alongside. When this is the case, the Carrier will use a tender to take Passengers ashore. A tender is a small vessel and may not be suitable for people with Disabilities or Reduced Mobility or balance problems. When using tenders, safety is the utmost priority. It is important that Passengers are able to use the tender safely. Passengers may be required to descend to a platform or pontoon and into the tender. There may be steps both up and down and Passengers may need to navigate a gap between the platform and the tender (which can be approximately 1.5ft). Depending on weather, tide and sea conditions, there may be some movement, which could change throughout the course of the day. Passengers must be fit and mobile enough to access and disembark the tender. If Passengers have impaired mobility, or use a mobility aid such as a stick, then they must carefully consider their ability to embark the tender safely before making their way down to the platform. Passengers must take into consideration the use of steps, the possibility of a gap and height difference between the platform and the tender, and the potential sudden movement of the tender when making a decision. Wheelchairs and mobility scooters will not be carried by the crew into the tender. All Passengers must be independently mobile enough to use the tenders. Ultimately, carriage by tender may be refused by the master or any of his officers if there is any doubt as to the safety of any Passenger.

All Passengers must take extra care when stepping on and off the tender. There will be crew members there to guide and steady Passengers as they embark and disembark but they cannot support, lift or carry Passengers. The same precautions apply when Passengers disembark the tender in the port.

8. Public Health Questionnaire2021-05-29T14:54:05+10:00
8.1 MSC Cruises and/or the Carrier and/or the health authorities in any port shall be entitled to administer a public health questionnaire on their own behalf. The Passenger shall supply accurate information regarding symptoms of any illness including but not limited to gastrointestinal illness and H1N1. The Carrier may deny boarding to any Passenger that it considers in its sole discretion to have symptoms of any illness including viral or bacterial illness including but not limited to Norovirus and H1N1. Refusal by a Passenger to complete the questionnaire may result in denied boarding.
8.2 Where Passengers become ill during the Cruise with viral or bacterial illness the ship’s doctor may request them to remain in their cabin for reasons of safety. Passengers must follow the instructions of the Carrier and refusal to do so may result in disembarkation without any liability for damages or a refund on MSC Cruises or the Carrier.
9. Food Allergies2021-05-29T14:54:46+10:00
9.1 Passengers are reminded that some foods may cause an allergic reaction in certain people due to intolerance to some ingredients. If the Passenger has any known allergies, or is intolerant to any food, he/she is required to inform the Company at the time of Booking (by duly filling in a specific form) and further to report it to the Maître d’hôtel as soon as convenient after boarding the ship.
9.2 It is the responsibility of the Passenger to ensure that he/she actively avoids any food he/ she is allergic to. MSC Cruises will take all reasonable care if made aware in writing of any specific food or ingredient the Passenger has an allergic reaction to and assist the Passenger within reason to avoid any such food or ingredients if made aware by the Passenger according to clause 9.1 above; in absence of such information neither MSC Cruises, the Company, nor the Carrier will be held responsible for preparing special meals for the Passenger or any other prepared meals consumed by the Passenger. In case of multiple allergies/intolerances, even though informed according hereto, MSC Cruises or the Carrier might not be able to avoid the risk of cross-contamination during food preparation and therefore neither MSC Cruises, the Company, nor the Carrier will be held responsible if such contamination occurs.
10. Medical Assistance2021-05-29T14:55:32+10:00
10.1 Passengers are strongly recommended to have comprehensive travel health insurance covering medical treatment and repatriation costs and expenses.
10.2 In compliance with Flag State requirements, there is a qualified doctor onboard and a medical center equipped for first aid and minor conditions only. The Passenger hereby acknowledges and accepts at the time of Booking that the medical center is not equipped as a land-based hospital and the doctor is not a specialist. Neither MSC Cruises, the Company, nor the Carrier, nor the doctor shall be liable to the Passenger as a result of any inability to treat any medical condition as a result.
10.3 The Passenger acknowledges that whilst there is a qualified doctor onboard the vessel, it is the Passenger’s obligation and responsibility to seek medical assistance if necessary during the Cruise and will be responsible to pay for onboard medical services.
10.4 In the event of illness or accident, Passengers may have to be landed ashore by
the Carrier and/or the master for medical treatment. Neither the Carrier, the Company nor MSC Cruises make any representation or accept any responsibility regarding the quality of the available medical facilities or treatments at any port of call or at the place at which the Passenger is landed. Medical facilities and standards vary from port to port. Neither MSC Cruises, the Company nor the Carrier makes any representations or warranties in relation to the standard of medical treatment ashore.
10.5 The doctor’s professional opinion as to the fitness of the Passenger to board the vessel or to continue the Cruise is final and binding on the Passenger.
10.6 It is recommended that medical advice is sought before Booking for children up to 12 months of age. For the avoidance of doubt the provisions of clause 6 and the requirement of fitness to travel is applicable to all Passengers including infants.
11. Medical Equipment2021-05-29T14:56:18+10:00
11.1 It is important that Passengers contact the manufacturer or supplier to ensure that any medical equipment they are intending to bring on board is safe to use. It is the responsibility of the Passengers to arrange delivery to the docks prior to departure of all medical equipment and to notify the Company prior to Booking if they need to have medical equipment on board so that MSC Cruises and the Carrier can ensure that the medical equipment can be carried safely.
11.2 It is the Passengers responsibility to ensure that all medical equipment is in good working order and for arranging enough equipment and supplies to last the entire voyage. The ship does not carry any replacement and access to shore side care and equipment may be difficult and expensive. Passengers must be able to operate all equipment.
12. Booking Changes requested by the Passenger2021-08-18T16:50:50+10:00

12.1 The Passenger is NOT entitled to transfer his booking in its entirety to a third party.

12.2 Name changes will in any case be subject to the following administration fee per Passenger:

Experience Timing Name Changes* Sailing changes**
FANTASTICA
AUREA
MSC YACHT CLUB
Up to 63 days prior to departure
62 to 14 days prior to departure
SAR 750 per change Considered as cancellation
< 14 days prior to departure
Up to 7 working days prior to departure
SAR 1000 per change Considered as cancellation

* Name changes requested 6-0 days prior to departure will be considered as cancellation

*Once a booking is confirmed, it is not possible to add guests to cabins. Cancellation penalty will apply as the cabin will need to be cancelled and rebooked with the correct number guests.

12.3 Save as provided above, other changes to the Booking may be requested (even after the confirmation invoice has been issued) until 63 days prior to departure, subject to a minimum administration fee of SAR 500.00 per person per amendment. Any additional costs that may arise as a consequence of the change will be exclusively for the Passenger’s account.

12.4